This policy explains what data we collect, why we collect it, and how we use and protect it.
1. Information We Collect
- Account Data: Email address, username, and Discord user ID provided during registration.
- Authentication: Hashed/encrypted passwords or OAuth tokens - never stored in plain text.
- Billing Data: Credit purchase records and transaction history processed through our billing panel.
- Bot Runtime Data: Process status, resource usage (CPU/RAM/disk), start/stop events.
- Operational Logs: Startup messages, error traces, and deployment timestamps.
- Usage Metrics: API request frequency, uptime counters, and restart counts.
- Technical Data: IP addresses (rotational logging), user agent, and coarse geographic region.
- Support Interactions: Ticket content and troubleshooting notes.
2. How We Use Your Data
- Operate and maintain our hosting infrastructure and billing systems.
- Monitor service stability, performance, and abuse prevention.
- Provide customer support and troubleshoot issues.
- Process payments and manage service renewals.
- Improve scheduling, scaling, and overall reliability.
- Generate aggregated, anonymized analytics (non-personal).
- Fulfill legal and compliance obligations.
3. Data Security
- TLS encryption for all data in transit.
- Hashed credentials using bcrypt or equivalent.
- Role-based access controls for internal staff tools.
- Periodic security reviews of our infrastructure.
4. Operational Audit & Abuse Investigation
If we reasonably suspect malicious, abusive, or prohibited usage, we may temporarily access limited operational data to verify compliance:
- Container/process listings and runtime metrics.
- Relevant non-sensitive log excerpts (e.g. crash traces, error output).
- File system items directly implicated in suspected abuse (e.g. mining scripts, exploit payloads).
We do not access arbitrary source code for unrelated purposes. All access is scoped, intentional, and audited. Confirmed violations may result in suspension or termination per our Terms of Service.
Refusal to cease clearly abusive activity after notification may trigger immediate environment shutdown.
5. Data Sharing
We do not sell your personal data. Limited sharing occurs only with:
- Infrastructure providers necessary to deliver our services.
- Payment processors for billing transactions.
- Legal authorities when required by applicable law.
- Potential merger or acquisition entities under a Non-Disclosure Agreement.
- Third parties only with your explicit consent.
6. Data Retention
- Account data: Retained while your account is active; deleted within 30 days of account closure upon request.
- Billing records: Retained for a minimum of 12 months for financial compliance.
- Operational logs: Rotated and purged periodically (typically 30-90 days).
7. Your Rights
- Access: Request a summary of the personal data we hold about you.
- Rectification: Correct inaccurate information in your profile.
- Deletion: Request removal of your account and associated data (legal and billing exceptions may apply).
- Portability: Export your bot code and configuration files at any time.
- Restriction: Request temporary processing limits under qualifying conditions.
To exercise any of these rights, open a ticket in our Discord server.
8. Cookies & Session Tokens
We use minimal session tokens for authentication and panel state management. Disabling cookies may prevent you from logging in to the panel.
9. Third-Party Integrations
Discord API interactions follow Discord's platform rules. Our billing panel may use third-party payment processors with their own privacy practices. We are not responsible for third-party data handling.
10. International Data Transfers
Our infrastructure is located in Utah, United States. Data may transit or be processed in other regions with equivalent security controls.
11. Compliance (GDPR / CCPA)
We honor applicable rights frameworks. We do not sell personal data nor create advertising profiles from your data.
12. Changes to This Policy
Material changes will be announced via our Discord server. Continued use of AKHosting services after updates constitutes acceptance of the revised policy.
13. Contact
For privacy inquiries, open a support ticket in our Discord server or submit a ticket through the billing panel.
